We ship our packages with flat-rate shipping. Simply add the items you want into your cart to view the options, which vary based on location. All of our shipping methods include tracking.
We ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the My Account link at the top of our site to track the status of your order.
Since we corporate with glass art studios and artisans from different countries, we have shipping centers in US and oversea, which means your order might be shipped from US domestic or international.
- For all US inventory items, orders usually ship in 48 hrs and delivers in 3-7 business days.
- For international inventory items, orders ship in 48 hrs. Orders without ink usually delivers in 7-12 business days. Orders containing ink products usually delivers in 12-30 business days.
** CANADA shipping service is experiencing "super delay" due to recent strict package check in CA. We suggest you order non-ink items in the next 3 weeks to guarantee your package delivery time. We will remove this "Alert" when the shipping service in Canada is recovered. Thanks for your undersntanding. If you placed an order to CANADA and need help checking the order status, always contact our support by email: firstname.lastname@example.org.
*Australia shipping service is experiencing some delay in AU board. If need help tracking your Australia order, please send emails to: email@example.com.
Below are the estimated delivery time for different countries and regions under the impact of global COVID-19 impact. The information comes from the AVERAGE shipping data in the past 30 days. Please note these delivery time are just for reference, the exact delivery time for each package might be different depanding on the local shipping service ability.
|Shipping area||Order with Ink||Order without Ink|
|US Avg. Delivery Time||12-17 business days||7-12 business days|
|UK Avg. Delivery Time||7-10 business days||5-8 business days|
|FR Avg. Delivery Time||7-12 business days||5-10 business days|
|DE Avg. Delivery Time||7-12 business days||5-10 business days|
|AU Avg. Delivery Time||≥20 business days||12-15 business days|
|CA Avg. Delivery Time||≥30 business days||12-20 business days|