Temporary Shipping Notice under Global COVID-19 Situation
We know your lives, like ours, have been deeply affected by the COVID-19 situation and we want you to know that out hearts and thoughts are with you.
Here are some updates about our business in the next few weeks for our customers:
About Shipping:
To our US customers
Our US fulfillment center is still working, so any order with products in our US inventory(we have marked it on product page) will be shipped in 48 hours and deliver in 5-10 days. For all non-US inventories, we still need to ship it from international. Due to the flight reduction of the international post services, we will not be able to ship any order containing inks in the next 2 weeks, so if you want to get a with-ink set, we suggest you pick one from our US inventory. All non-ink items will still be shipped in time and usually delivers in 7-14 business days. So if you ordered multiple non-US-inventory products, we will ship separately. The non-ink items will be shipped to you first and the ink packages will come later when we are allowed to ship.
To our international customers
Our international fulfillment center is still working, but due to the flight reduction of the international post services, we will not be able to ship any order containing inks in the next 2 weeks, so if you want to get a with-ink set, we will not be able to ship until we are allowed according to the shipping service provider. All non-ink items will still be shipped in 48-72 hrs and the delivery time might be longer than usual. So if you ordered multiple items, we will ship separately. The non-ink items will be shipped to you first and the ink packages will come later when we are allowed to ship.
If you placed an order recently and wonders if your order can be shipped now or not, feel free to contact our customer support team by email to contact@glassdippen.com. Our customer support team is now working from home and will response in time.
Stay Inside and Do Calligraphy.
If you always want to practice calligraphy but never find a time to start, this might be the best time to pick it up. Our glass dip pen works with most of the inks in the market, so if you have any kind of inks already, you are welcomed to get a pen without ink. We now provide a special 10% off offer on all non-ink products.
Please look after yourselves and your loved ones and stay safe.
Glass Dip Pen Team